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16. Using State to Retain Customers 🧱
Two types of retention plus one strategy and four examples in the real world.
Mar 6
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Jeremey DuVall
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16. Using State to Retain Customers 🧱
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October 2022
15. Customer Journey > Product Funnel 🧭
Funnels are "icky." Here's why and how to use customer journeys to solve for the same business needs.
Oct 31, 2022
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Jeremey DuVall
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15. Customer Journey > Product Funnel 🧭
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14. Support + Revenue 💰
Some tactics for correlating support work with specific results for the bottom line of the business.
Oct 16, 2022
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Jeremey DuVall
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14. Support + Revenue 💰
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August 2022
13. Talking About Numbers 🎲
Tactics for translating numbers so you can build your case. Also, "a billion" is bigger than you think.
Aug 14, 2022
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Jeremey DuVall
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13. Talking About Numbers 🎲
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June 2022
Why is Everyone Missing the Gorilla? 🦍
Everyone's talking but no one hears the same thing.
Jun 13, 2022
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Jeremey DuVall
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Why is Everyone Missing the Gorilla? 🦍
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The Seductiveness of a Problem
Juicy problems lure us into problem solving. But, what if the right move is to do...nothing?
Jun 6, 2022
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Jeremey DuVall
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The Seductiveness of a Problem
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May 2022
Don't Be a Hoarder of Power
Ideas around giving away your job, scaling yourself, and investing in the success of those around you.
May 29, 2022
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Jeremey DuVall
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Don't Be a Hoarder of Power
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I Wonder, I Think, and I'm Pretty Sure
Placing strategy bets and building confidence that you're heading in the right direction
May 22, 2022
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Jeremey DuVall
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I Wonder, I Think, and I'm Pretty Sure
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My Working Analogy for Operations - The Heartbeat
The fundamental cycle that keeps every business unit running
May 15, 2022
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Jeremey DuVall
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My Working Analogy for Operations - The Heartbeat
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April 2022
Sloppy Yeses, the Value of Endurance, and Other Highlights From Reading in 2022 (Pt 1)
Some of what I've learned from the books I've read thus far this year
Apr 25, 2022
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Jeremey DuVall
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Sloppy Yeses, the Value of Endurance, and Other Highlights From Reading in 2022 (Pt 1)
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How to Help Your Team Members With Career Grow 🪴
Because they deserve someone on their side advocating and sponsoring them along the way
Apr 17, 2022
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Jeremey DuVall
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How to Help Your Team Members With Career Grow 🪴
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What Exactly Does It Mean to be a Systems Thinker?
Slapping a definition on the term and applying it to a real-life situation of modeling Support volume.
Apr 11, 2022
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Jeremey DuVall
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What Exactly Does It Mean to be a Systems Thinker?
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