Archive - Jeremey DuVall’s Newsletter

Tactics for translating numbers so you can build your case. Also, "a billion" is bigger than you think.

2 hr ago

Everyone's talking but no one hears the same thing.

Jun 13

Juicy problems lure us into problem solving. But, what if the right move is to do...nothing?

Jun 6

Ideas around giving away your job, scaling yourself, and investing in the success of those around you.

May 29

Placing strategy bets and building confidence that you're heading in the right direction

May 22

The fundamental cycle that keeps every business unit running

May 15

Some of what I've learned from the books I've read thus far this year

Apr 25

Because they deserve someone on their side advocating and sponsoring them along the way

Apr 17

Slapping a definition on the term and applying it to a real-life situation of modeling Support volume.

Apr 11

Where words like "delight" and "wow" fit within customer support

Apr 4

Thinking about how your customers feel in addition to what they're doing within your product.

Mar 28

Four tactics to help customers get over the hump and see value in our products

Mar 21

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts