Archive - Jeremey DuVall’s Newsletter

Funnels are "icky." Here's why and how to use customer journeys to solve for the same business needs.

Oct 31

Some tactics for correlating support work with specific results for the bottom line of the business.

Oct 16

Tactics for translating numbers so you can build your case. Also, "a billion" is bigger than you think.

Aug 14

Everyone's talking but no one hears the same thing.

Jun 13

Juicy problems lure us into problem solving. But, what if the right move is to do...nothing?

Jun 6

Ideas around giving away your job, scaling yourself, and investing in the success of those around you.

May 29

Placing strategy bets and building confidence that you're heading in the right direction

May 22

The fundamental cycle that keeps every business unit running

May 15

Some of what I've learned from the books I've read thus far this year

Apr 25

Because they deserve someone on their side advocating and sponsoring them along the way

Apr 17

Slapping a definition on the term and applying it to a real-life situation of modeling Support volume.

Apr 11

Where words like "delight" and "wow" fit within customer support

Apr 4

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