Strategy Meets World

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My Working Analogy for Operations - The Heartbeat
The fundamental cycle that keeps every business unit running
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Jeremey DuVall
16. Using State to Retain Customers 🧱
Two types of retention plus one strategy and four examples in the real world.
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Jeremey DuVall
15. Customer Journey > Product Funnel 🧭
Funnels are "icky." Here's why and how to use customer journeys to solve for the same business needs.
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Jeremey DuVall
14. Support + Revenue 💰
Some tactics for correlating support work with specific results for the bottom line of the business.
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Jeremey DuVall
13. Talking About Numbers 🎲
Tactics for translating numbers so you can build your case. Also, "a billion" is bigger than you think.
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Jeremey DuVall
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Why is Everyone Missing the Gorilla? 🦍
 • Jeremey DuVall
15. Customer Journey > Product Funnel 🧭
 • Jeremey DuVall
14. Support + Revenue 💰
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I Wonder, I Think, and I'm Pretty Sure
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Why is Everyone Missing the Gorilla? 🦍
Everyone's talking but no one hears the same thing.
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Jeremey DuVall
The Seductiveness of a Problem
Juicy problems lure us into problem solving. But, what if the right move is to do...nothing?
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Jeremey DuVall
Don't Be a Hoarder of Power
Ideas around giving away your job, scaling yourself, and investing in the success of those around you.
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Jeremey DuVall
I Wonder, I Think, and I'm Pretty Sure
Placing strategy bets and building confidence that you're heading in the right direction
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Jeremey DuVall
Sloppy Yeses, the Value of Endurance, and Other Highlights From Reading in 2022 (Pt 1)
Some of what I've learned from the books I've read thus far this year
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Jeremey DuVall
How to Help Your Team Members With Career Grow 🪴
Because they deserve someone on their side advocating and sponsoring them along the way
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Jeremey DuVall
What Exactly Does It Mean to be a Systems Thinker?
Slapping a definition on the term and applying it to a real-life situation of modeling Support volume.
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Jeremey DuVall
Strategy Meets World
Strategy Meets World
Bi-weekly essays all about building things that work for customers and the business.
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